Customer Service and Billing – An Energy Industry Case Study

Work Smarter - Workflow90% of all electronic correspondence is still conducted through email. Customer service and billing are no exception, as many companies send their billings through mass email or directly from an accounts receivable clerk electronically. ¬†What happens to all those emails that are stored in your service rep’s inbox? ¬†Worse, what happens when an electronic billing bounces back due to an invalid customer email address? Continue reading Customer Service and Billing – An Energy Industry Case Study